Refund Policy

Last updated: June 6, 2026

KLıC.gg, Inc. (“KLıC,” “we,” or “our”) is committed to a secure and fair experience for both the viewers who make purchases and the creators who earn on KLıC. This Refund & Chargeback Policy explains when refunds are and are not available for purchases on KLıC, and how we handle payment disputes. By making a purchase on KLıC, you agree to this policy.

KLıC currently offers two kinds of paid products: Channel Subscriptions (recurring payments to a creator’s channel) and Digital Access passes, including pay-per-view access to specific KLıC-hosted events. Different rules apply to each, as set out below.

1. Channel Subscriptions

Channel Subscriptions are non-refundable, including any partial or unused portion of a billing period. You may cancel a subscription at any time:

Cancelling stops the next renewal so you are not charged again.
You keep access to the subscription and its benefits through the end of the billing period you have already paid for.
We do not provide refunds or credits for the time between when you cancel and when the billing period ends.

To avoid being charged for the next period, cancel before your renewal date. If a creator is permanently removed from KLıC, we may, at our discretion, refund the unused portion of an active subscription to that creator’s channel. Subscriptions remain subject to the limited exceptions in Section 3 below.

2. Digital Access & Pay-Per-View Events

Digital Access passes give you access to a specific KLıC-hosted event or piece of content. The following rules apply:

Before the event — refundable up to 48 hours before start time. If the event has not yet started and you have not accessed it, you may request a full refund up to forty-eight (48) hours before the scheduled start time.
Within 48 hours of start, or once the event has begun or been accessed — final. Once you are within 48 hours of the scheduled start time, or once the event has started or you have accessed the content, the purchase is non-refundable.
If the creator or host cancels, fails to deliver, or materially changes the event (for example, a significant change to the date, time, or nature of the event without a reasonable substitute), you are entitled to a full refund, which we will process automatically where practicable.

We use the scheduled start time shown on the event listing to determine the 48-hour window. Digital Access purchases remain subject to the limited exceptions in Section 3 below.

3. When We Will Always Consider a Refund

Regardless of the rules above, you may request a refund, and we will review it, in the following circumstances:

You were charged more than once for the same purchase
You were charged but did not receive the access or benefits you paid for
A technical error on KLıC’s part prevented you from using the purchase
The purchase was made without your authorization
A refund is required by applicable law

4. What Is Not Refundable

Outside of the situations described above, purchases are final. In particular, we do not provide refunds for:

Change of mind or dissatisfaction with content you have already accessed or watched
Digital Access requested after the 48-hour pre-event window, or after the event has started or been accessed
Partial or unused portions of a subscription billing period
Failure to cancel a subscription before its renewal date

Before confirming any purchase, you are responsible for reviewing the content details, event schedule, pricing, and access terms.

5. How to Request a Refund

To request a refund, email info@klic.gg with your account details and the transaction in question. For Digital Access events, please submit your request before the 48-hour pre-event cutoff. We may request additional information to verify the issue. Except where a refund is automatic (such as a creator-cancelled event) or required by law, KLıC reviews and approves or denies refund requests at its discretion in accordance with this policy.

6. Unauthorized Payments

If you believe your KLıC account or payment method was used to make a purchase without your permission, please contact us right away at info@klic.gg so we can investigate. Fraudulent use of payment methods or chargeback abuse may result in account suspension or a permanent ban.

7. Chargebacks & Disputes

If you have a problem with a purchase, please contact us first — most issues can be resolved quickly under this policy. If you initiate a chargeback or payment dispute through your bank, card issuer, or another payment processor:

Your KLıC account may be temporarily suspended during the investigation.
If the dispute is resolved in KLıC’s favor, access to content may be restored.
If we determine the chargeback was fraudulent or abusive, your account may be permanently terminated.

We take abuse of the chargeback system seriously in order to protect both our creators and the integrity of the platform.

8. Refunds and Creator Earnings

When a refund, chargeback, or reversal occurs, KLıC adjusts platform accounting accordingly, and the refunded amount and any related fees are deducted from the associated creator’s earnings as described in the Creator Agreement. These adjustments are handled solely by KLıC and do not create any right of withdrawal or payout for viewers or purchasers.

9. Contact Us

If you have questions about this policy or need help with a transaction, contact us at: info@klic.gg

Contact form: https://klic.gg/contact-us

For more details on refunds and digital purchases, see our Terms of Sale.